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Out-of-hours Emergency Information

The out-of-hours emergency repairs service can only deal with issues that require urgent attention, and cannot wait for office hours.

If you are experiencing a water leak from the flat above, you should speak to the person living above you. If the flat is unoccupied, the only assistance we can offer during emergency hours is to turn off the water supply to the offending flat (providing the valve is located outside the flat).
 
If the leak is so severe that entry to the flat is deemed to be essential, then dial 999 and speak to the emergency services.
If you are experiencing issues with your water supply, please call your water supply company.

Types of issues that we cannot deal with out of hours include clamping, service charge enquiries, correspondence, noise incidents, access to individual properties, and all individual property maintenance including internal heating, plumbing, and electrical issues.

Criminal incidents should be reported directly to the police.

For all other urgent repair issues out of office hours please call (+44)28 7122 3372.

Please note:

  • 1. Our out of hours emergency team does not hold contact information for individual residents.
  • 2. If a problem or defect is highlighted or suspected to be as a result of a problem within an apartment, the tenant accepts full responsibility for any shared or private costs.
  • 3. Contractors are likely to charge a premium rate for dealing with out-of-hours emergencies.

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